Refund policy

We want you to order with confidence. Contact Aura DXB within 7 days of receiving your order if you need to request a return or exchange.

To be eligible, items must be unused, unworn, unwashed, in their original condition, and returned with their original tags and packaging. Proof of purchase is required.

Size exchanges are subject to stock availability. Delivery or exchange charges may apply where the customer selected an incorrect size or changed their mind.

If you receive a wrong, damaged or defective item, contact us within 48 hours of delivery and provide clear photos or video showing the issue. Our team will review the request and guide you through the next steps.

Do not send an item back before contacting Aura DXB and receiving return instructions.

Contact: sharjeelkhan1116@gmail.com